How to ban a user?

• What is a ban?

• Who can ban users?

• Where to ban a user?

• How to ban a user?

• How to revoke a ban?

A ban restricts a user’s ability to interact with a Studio’s Universes. Banned users can view all content typically visible to their Restriction Level, but they are unable to engage with posts or post content of their own.

Note: Banned users can still send private messages, but any user can block another user.

Banned users are notified when they are banned. There will be a notification on their “Profile” feed and a notification at the top of each page. If a user tries to reply or post content, there will be a reminder that they are banned.

If you want to restrict a user’s content, but do not want to alert them to a ban, consider a shadowban.

A notification pops up on each page when a user is banned.

Admins and Devs can ban users. Moderators can follow the same process outlined in this article to request a user be banned. An Admin or Dev will need to approve the request.

Moderation tools are found in the front end’s “Moderation” side panel. To open the side panel, click on the “Moderate” button.

The “Moderate” button is a red balancing scales icon.

The “Moderate” button looks like red balancing scales. It can be found in an “Actions” toolbar, typically on the right-hand side of a post.

Click on the “Moderate” button to open the “Moderation” side panel. The “Actions” section lists the actions you can take against a user. It is located at the bottom of the side panel.

The “Ban” button in the “Actions” section is highlighted in dark blue.

Note: If you can’t see the option to ban a user, click the arrow to the right of “Actions.” 

To ban a user, click the button labeled “Ban the user” in the middle of the “Actions” section. This opens a series of options.

First, specify the infraction related to the ban. Click on the dropdown labeled “Type of Infraction” and select a fitting option from the list.

The “Type of Infraction” dropdown is highlighted in dark blue. The toggles to determine if a ban is permanent and if content will be moderated are highlighted in light yellow.

Then, decide whether the ban will be permanent. Bans are permanent by default. If you want the ban to expire, click the toggle to the right of “Permanent ban.” Select the day you want the ban to expire from the date picker that appears.

Note: If you were automatically directed to the “Ban” action after logging an infraction, the “Type of Infraction” and “Ban Comment” will already be filled in.

You can also decide whether or not to moderate this user’s previous content. Content is moderated by default. This will hide a user’s previous posts from most users. Moderators, Devs, and Admins are able to view the user’s content and approve it to be viewed by all users, if appropriate. If you do not want to moderate a user’s previous content, click the toggle to the right of “Moderate all content” to disable it.

Lastly, add a note in the text box labeled “Ban Comment.” This message will let the user know why they have been banned. Then click “Confirm” to finalize the ban.

To revoke a ban, click the “Moderate” button to open the “Moderation” side panel. Then click “Actions” to display the “Actions” section.

If the user is banned, you will see a button labeled “Revoke Ban.” This button takes the place of the button used to ban the user.

The “Revoke Ban” button in the “Moderation” side panel is highlighted in dark blue.

Click “Revoke Ban.” This will display the length of the ban and the initial “Ban Comment.” Below the “Ban Comment,” there is the option to confirm that you want to revoke the ban.

The “Revoke” button that finalizes revoking a ban is highlighted in dark blue.

Click the “Revoke” button to finalize revoking the ban.